Apex

At Hybrid, your satisfaction matters. If you’re not fully happy with your order, we’re here to help.

1. Eligibility

You may request a return or exchange within 7–14 days of receiving your order if:

• The item is unused, unworn, and in original condition
• All packaging, tags, and accessories are intact
• Proof of purchase is provided

For hygiene and quality reasons, used or damaged items cannot be accepted.

2. Exchanges

You may exchange an item for a different color or model (based on availability). Any price difference will be charged or refunded accordingly.

3. Returns & Refunds

Once your return is received and inspected, we will notify you. If approved:

• Refunds are issued to the original payment method
• Shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility (unless the item was damaged or incorrect)

4. Incorrect or Damaged Items

If you received a faulty or incorrect product, contact us within 48 hours of delivery with photos, and our team will replace it at no cost.

5. Non-Returnable Items

• Items not in original condition
• Items damaged due to misuse
• Final-sale or clearance items

For assistance, contact: info@thehybrid.ae